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Frequently Asked Questions

As this was the first product of its kind in the market place we have endeavored to listen to our Herdsmen, Flock Masters, Horsemen, and Breeders of all the species that the Udderly EZ is now being used on worldwide.. We have added inserts, bottles, updated our informational brochure and are working on some new innovative additions to the UEZ for next year.

We have completely updated our new website to be a source of information and more user friendly, added live video for each specie page, a FAQ’S section and will be adding a link page soon.

We will be adding our brochure in other foreign languages as they become available on the site also. We always welcome any comments that can help improve the product.

Q: Why do I have to start with the smallest bottle that comes in each kit?
A: Please follow the directions carefully and this will help you learn the proper use of the UEZ and it will function much easier for you to start with. With any vacuum operated equipment the smaller the container the less vacuum it takes to operate it and the quicker you will experience the learning curve. Be sure and watch the DVD that is included in your kit before operating!

Q; Why is there a different Udderly EZ Milker for different animals?
A: The Udderly EZ Pump is the same pump for all animals; However, we have found that after almost five years on the market now, that because of the different teat sizes and bottle requirements for each of the different species, and listening to the breeders and owners involved with the milking of the different animals, we needed to pack each UEZ Milker Kit according to the requirements of each breed and specie and their needs as to bottle size.

Q: How many sizes do you have and what are the sizes of the bottles?
A: We have four (4) sizes at the moment, and they are packed for the Horses, Cows, Sheep/Exotics, and Goats. Quarts, Pints and the 8 oz colostrum collection bottles.

Q: My UEZ worked fine last spring and this year when I went to use it, it doesn’t seem to have the same suction or vacuum?
A: More than likely you inadvertently pulled colostrum or milk into the pump housing. Read page 2 on the instructional brochure that came with your milker or pull it up off the web site for instructions on cleaning out the pump.

Q: What parts do I need so if something breaks or wears out?
A: Most people order the pump repair kit, with their initial order, so if they will have the part on hand if something gets broken, or it is time to change a part due to extended use.

Q: I just bought this pump and it doesn’t have any suction, what am I doing wrong?
A: Please read your instruction sheet again and watch the DVD again. The extractor tube must fit tightly to the pump to work properly. The UEZ Pumps all go thru a complete vacuum test under USDA guidelines before leaving the factory.

Q: I have a smell coming out of the pump and it has lost suction.
A: See above Answer Read page 2. It has to be cleaned out!

Q: My Cows / Goat teat is too big for the insert that goes into the #1 or #2 plastic tube.
A; Depending on the size of the teat, start with the #1 hard plastic extraction tube and use it without the Cow / Goat insert and if that is too small try the #2, it will work fine without the insert and always moisten the teat and strip it out a couple of squirts before starting out with the UEZ.

Q; Can I milk my Cow, Goat, Sheep every day with the UEZ and not hurt them?
A: Yes, always follow the instructions. We have been in the world market place now for almost five years and over 12,000 units sold world wide. Please read all the stories and quotes from satisfied customers world wide.

Q: I have severe Arthritis, will I be able to work the handle?
A: Watch the video on all the different species and as soon as the milk starts to flow, Stop Pumping.---When it slows down, give it 2-4 more pumps to pick up the vacuum again. You need not continue to keep pumping or you will shut off the valve in the teat!

Q: I have noticed that there is always a little milk left in each teat, is that normal?
A: Yes, we have found that if you strip them out at the end of the milking cycle it helps to massage the teats and udder and keeps the udder in good shape.

Q: How long does it take to fill a quart bottle?
A: It will vary according to specie and animal, anywhere from 3 to 7 minutes. Once the animal has learned to let their milk down and you have become familiar with the pump it will be quicker.

Q; Can I get a bigger container than a Quart?
A; No!, for several reasons the first is the obvious because of the vacuum and the smaller the bottle the more vacuum you create. The second is if you had to hold it, it would be too heavy.

Q: I want to return my milker, I have only used once and have cleaned it up real good, where do I send it back to?
A: Unfortunately, because of the bio-security concerns it is non-returnable once it has been used on an animal., but all of the parts and pump will be replaced as long as they fall under the warranted period from the date of purchase. {see return policy on back of instructional brochure and on the web site.}

Q: We milk Nigerians and Mini’s and the bottles will not sit straight up under their udders, will it still work?
A: You do not have to have the bottle straight up and down.(see picture on the goat pages.) Because it is a vacuum unit will work at an angle, you just have to make sure you do not break the vacuum seal.

Q: Do I need to massage my doe’s udder before I start milking with the UEZ?
A: It does help in most cases to massage their udder as it helps them to start letting the milk down and it doesn’t take that much time either.