An advantage of a company built on word of mouth and American values is the importance of customer service – often from the head man himself.
Consider this letter from customer Sylvia, who milks goats:
“Hi: I absolutely love this product. This is my second year milking. My problem is that I don’t see the bottles that I would like to have. I have the half-pint plastic bottles, several of which I melted. Instead of plastic, I would like to have something in glass, primarily for hygienic reason, but need something smaller than the quart bottles. I can and do use the quartz plastic bottles but some of my does seem to be a little cranky about them, as the angle of the tit and the bottle can sometimes be a bit troublesome. Please let me know what bottles you have that might be of help, and if there are none that will remedy the problem, please let me know so that I order new plastic half pints. Thanks in advance for your help.”
Buck Wheeler, founder of EZ Animal Products, got right back to Sylvia:
“Hi Sylvia: We do have the pint bottles in glass also. Call our (800) 287-4791 tomorrow and talk to John. Keep in mind they are substantially heavier because they are glass and will break!! Thanks for using our products.”
Buck and Karen Wheeler
This, folks, is typical for the kind of prompt, personalized attention EZ Products gives its customers … and why the company continues to grow by leaps and bounds.
